NEED TO RETURN YOUR ORDER? 

• Returns will take approximately 5 - 7 business days to process through once received to the returns team at the warehouse.
• All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. 
• please contact our team at info@suneiika.com with your return enquiry. 
• All returns must be made within 60 days of order date, unless otherwise specified by one of our customer service team members.
• Suneiika will issue store credits for the full amount of the returned item.

STORE CREDITS

Suneiika store credits will be emailed to you in the form of a gift card which has no expiration date for Store Credits, so it can be used whenever you want.

If there has been a discrepancy in your credit(s) please contact us at info@suneiika.com with your order number and a brief explanation for further assistance.

FINAL SALE STYLES

Final sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.

Any unauthorised final sale items which are posted back to Suneiika will be refused upon delivery and returned to the sender.

AFTERPAY RETURNS

Should you wish to return something you have purchased using AfterPay, the return process is still the same! Unless the item is deemed faulty by our team, you will be issued with a store credit for the full amount of the item. 

Please note: Your personal agreement with Afterpay is separate to Suneiika. This agreement still stands and it is the responsibility of the customer to continue in the scheduled fortnightly repayments. Any late fees associated with non-payment will be held liable to the customer.  

**If you have been approved for a refund in the case of a faulty item or special circumstance we ask that you continue to pay fortnightly until AfterPay have advised of an end to your repayment commitment with them. 

FAULTY RETURNS

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:

• ***The item is unworn and in original condition with all the tags still attached.
• You notify us within 14 days from delivery date via info@suneiika.com.au including the order number, a brief description of the fault in your item(s) as well as pictures that show the item fault to be assessed by our customer service team before the item is returned.

At Suneiika, we strive to reduce our impact on the environment and encourage product sustainability. Should you find a minor fault with an item a repair reimbursement is the first and preferred option. 

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take 5-7 business days for the funds to reflect in your account, we appreciate your patience during this period. 

All refunds are processed back to their original payment method. If your refund has taken longer than the aforementioned days, please contact us at info@suneiika.com so we can investigate further for you. 

***We understand that items can sometimes be worn prior to a fault being discovered. Should this be the case for you please declare this when emailing our team. Any items sent back without tags/hygiene stickers (and prior declaration) may be returned to the sender upon further inspection.

LAST UPDATE: FEBRUARY 2021